Podcast

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Nov 2, 2020 • Podcast

How do I repair a customer relationship after a bad experience?

Paul provides tips to turn a bad experience into customer loyalty. Show Notes If you’ve been in sales long enough, you’re bound to tick off a customer. “These service failures are actually….” How can a customer become more loyal when we screw up? “Nothing frustrates customers more than working with a salesperson that….” Go on …

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Oct 29, 2020 • Podcast

My salespeople are negotiating for the customer… How do I get them to stop?

On this episode, Paul tackles why salespeople should not have discounting authority. Show Notes Don’t talk yourself into a price objection! “When the buyer’s asking you to make some concessions, you’re the one that has the choice.” Salespeople who discount lack confidence in their…. “The #1 reason why salespeople will discount is because they can.” …

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Oct 26, 2020 • Podcast

How do I persuade the buyer before the presentation?

Paul shares ideas on how to prime the buyer for your solution.  Show Notes “Persuasion doesn’t have to be as hard as we make it.” Don’t wait for the presentation to start persuading the buyer. “Persuasion begins with that discovery sales call.” “Before we go in and make our presentation, we want to conduct a …

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Oct 22, 2020 • Podcast

How do I sell virtually?

In this episode, Paul gives you ten tips to help you sell virtually.  Show Notes “Selling is selling. The principles of persuasion are just the same whether it’s in person, over the phone, or virtually.” “Get to know your tools and equipment.” Don’t dress like a slob. “You want to stand out in a way …

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Oct 18, 2020 • Podcast

What is the best response to any price objection?

Paul shares the three primary reasons buyers object on price and provides the “holy grail” of responses to those objections.  Show Notes It’s critical to have a go-to response for price objections. “The very first words out of your mouth when the buyer objects on price have to be….” “You want to demonstrate fairness in …

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Oct 15, 2020 • Podcast

How do I persuade buyers in tough times?

In this episode, Paul shares four ideas to help you persuade buyers in tough times. Show Notes: It’s not that the technique is drastically different; it’s that the context you ask buyers to make decisions is different. Buyers define value differently in tough times.  You are not persuading the buyer to purchase your product; you …

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Oct 12, 2020 • Podcast

How do I engage high-level decision makers without damaging my existing relationships?

Paul shares four ideas when going above or around your existing contacts. Show Notes: What is the greater risk, losing a sale, or losing a relationship? “Remember, your job is to sell, not just build relationships.” “Try asking the buyer for forgiveness, and then asking for their permission.” “If you have a strong relationship, then …

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Oct 8, 2020 • Podcast

How do I overcome price objections when the buyer doesn’t care about value?

]In this episode, Paul shares five ideas to overcome price objections when the buyer apparently doesn’t care about value. Show Notes: It’s hard to care about value that you can’t quantify. Price is concrete and tangible; your value should be tangible as well.  When the buyer focuses on price, minimize the difference. “You don’t need …

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Oct 5, 2020 • Podcast

How do I overcome price objections from procurement?

Paul shares three ideas to overcome price objections from procurement.  Show Notes: Identify the root cause of the objection by asking the customer to clarify. There is nothing wrong with asking the buyer why. Procurement managers are trained to ask for a discount until the seller says no. “To me, this sounds like an attitudinal …

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Oct 1, 2020 • Podcast

What is a discovery sales call?

In this episode, Paul explains the different elements of a discovery sales call. Show Notes: It’s a discovery call for a reason. You’re exploring the customer’s needs, wants, and concerns trying to discover something new.  “There are three things that get in the way of a good discovery call…” “Pitching your solution before discovering the …

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